All orders received by 2:00 PM PST. and payment cleared will be processed and ship within 1 to 5 business days. Special Orders, Custom Strings, Cabinets and Covers can take 2 to 3 weeks.

Shipping is by USPS, UPS and FedEx, upon request if customer wishes faster delivery service, just contact us to request and you will be notified of any price difference. 

The shipping schedule times is supplied by the carriers, Gemm Piano Supply cannot be held responsible for shipments delayed by the USPS, UPS or FedEx.

NOTE: free shipping items are not combined with another free shipping item. Only with another purchased item. 

International Orders: We ship worldwide. Shipping and delivery takes longer depending the country's customs clearing process. 

Please be aware that for parcels shipped internationally via Mail service - if the package is lost or damaged it can take 6 months to 1 year to settle a claim.